ACX Platform
Deploy, orchestrate, and continuously improve AI agents that autonomously resolve conversations across every channel and language
AI customer service trusted by enterprises
Deliver personalized customer experiences and maximize your AI investment
Elevate your CX with AI agents proven to outperform humans
more productive than human agents
increase in CSAT scores
ROI on AI investment
automated resolution rate
Ada ACX: The AI customer experience operating model
Power personalized customer experiences, maximize business impact, and scale AI agent performance across the enterprise
ACX Practice
Guided by thousands of deployments and millions of conversations, the ACX Practice helps you scale from cost savings to customer lifetime value
ACX Experts
Our ACX experts act as an extension of your team, maximizing ROI and ensuring every AI agent performs at its best
AI purpose-built for your industry’s toughest challenges
- 84%automated resolution rate on chat
- +8 pointincrease in CSAT since launching the AI agent on chat
- 45%interactions resolved by Ada
- 90%increase in agent availability for high-value interactions
- $2.7Mestimated annual savings
- 816,446engaged conversations
- 42%reduction in agent average handle time
- 225,000+active customers
- 34%+higher automated resolution rate after replacing declarative chatbot with Ada’s generative AI agent
- <1 minwait times for high-priority support cases
Trusted by the world’s leading enterprises
Deliver extraordinary experiences on all the channels
42% reduction in average agent handle time
View Monday.com's Case Study“With Ada, we know the automated resolution will continue to improve as the AI agent learns and grows. There’s significant flexibility in making changes and improvements. The responses and the accuracy are phenomenal.”
Tal Gulst
Bot Manager
A teammate that delivers a notch above
84% automated resolution rate
View Tilt's Case Study“Ada’s AI agent has had a huge impact on our operational efficiency. Now, we have the same "brain" and logic powering both our email and chat channels.”
Delan Diaz
CX Generative AI Manager
Create more meaningful relationships
80% CSAT
View Loop's Case Study“Customers will actually prefer using automation. Faster, more accurate, more tailored experiences—this isn’t just about efficiency. It’s about a better way to serve customers.”
Milan Vanmarcke
Customer Happiness Manager
Grow CX ambition, not cost
943% ROI in four months
View IPSY's Case Study“Every dollar we save through efficiency gets channeled back into elevating the member experience. That’s how you turn Customer Care from a cost center into a growth driver.”
TJ Stein
Head of Customer Care
Power personalized AI experiences at scale with Ada’s ACX Platform
Test, analyze, and optimize AI agent performance for continuous improvement with tools built for the enterprise
Deploy AI across every channel and language while preserving customer identity, context, and conversation continuity
Integrate seamlessly into your existing tech stack and enterprise workflows with open APIs and SDKs built for enterprise
Orchestrate multiple LLMs to understand, act, and resolve complex inquiries with accuracy, safety, and consistency
Battle-tested AI with enterprise-level rigor
Trusted by leading companies across 85+ countries
Industry leading compliances
HIPAA, SOC2, GDPR, AIUC-1 compliance safeguard sensitive data with industry-leading security practices.
Safety and accuracy controls
Built-in safeguards to minimize hallucinations, with continuous monitoring to ensure accuracy, alignment, and safe responses.
Privacy-by-design
High standards for data protection, and zero data retention policies with LLM providers.
Enterprise grade security
Independent annual penetration testing including LLMs, disaster recovery and business continuity planning.
Insights to shape the future of AI-powered CX
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