blog
15 min read AI in customer communications for insurers: The fast lane to better CX and lower costs
What does conversational AI in insurance look like in practice? And where should insurers start? We break it down.
real results that drive SaaS success
resolve more
Resolve over 80% of inquiries with instant, accurate self-service.
scale support
Handle increasing ticket volumes without raising costs.
increase loyalty
Use customer data to deliver personalized experiences that foster long-term loyalty.
“Ada’s AI agent is flexible. With Ada, we know the Automated Resolution will continue to improve as the AI agent learns and grows. There’s significant flexibility in making changes and improvements. The responses and the accuracy are phenomenal.”
Tal Gulst
Bot Manager at monday.com
Turn your SOPs into automated workflows with Playbooks
Handle subscription changes, billing questions, and access issues. Playbooks help your AI agent resolve high-volume workflows with the same logic, precision, and policy adherence as your human team. Every step is executed exactly how you define it—no delays, no escalations.
simple solutions to complex problems
adoption and training
Simplify onboarding with step-by-step user guides.
account updates
Enable easy, secure self-service for account changes.
subscription management
Convert free users, handle renewals, and recommend tailored upgrades.
critical support
Assist customers with password resets, address changes, and more.
“We saw impressive gains when implementing the scripted chatbot, but were blown away by the results of our generative AI agent. We are consistently updating our product to meet customer needs. We no longer have to rely on human intervention to address new customer inquiries that come through when we've updated our product.”
Allie Hurley
Head of Global Support at ClickUp
top features for SaaS customer support
Support 50+ languages to connect with customers worldwide.
Connect with CRMs, product tools, and support systems to provide instant, personalized resolutions.
Provide timely, targeted support triggered by website behavior or account issues.
Provide targeted feedback to fine-tune your AI Agent’s behavior and improve how it handles future inquiries.
“We recognized that our customers needed support on demand, whenever and wherever it suited them. With that in mind, we expanded our support across chat, social platforms, and even WhatsApp, giving customers the flexibility to reach us through the channels most convenient for them.”
Ismail Ostrilski
Head of Operations at Epos Now
recognized leaders in SaaS
Gartner
Emerging Market Quadrant Challenger
Deloitte
Technology Fast 500
Fast Company
Next Big Things in Tech
Forrester
Conversational AI Wave Challenger
