The AI customer service platform built for enterprise
Resolve over 80% of customer inquiries with AI agents designed for scale, compliance, and enterprise-grade control.
Power personalized AI customer experiences at scale
The ACX Platform puts your team in full control. Manage and evolve AI agents that resolve inquiries autonomously, while staying on-brand, compliant, and personalized at every touchpoint.
The inquiries our customers need help with require that ‘first check this, then that’ flow, which Playbooks do really well. It’s how we give customers accurate, personalized answers instead of generic ones.
By transforming Charlie into a generative AI agent, we’ve achieved faster resolutions, reduced wait times to under a minute, and over 50% higher CSAT. It’s proof that AI can make customer care both efficient and deeply human.
It’s been remarkable to see how our Ada-powered agent not only delivers faster response times, but also delivers experiences that consistently outperform human agents.
Proven performance trusted by global enterprises
One platform. Fully configurable. Ready for your team.
Sync with the systems that power your business
Connect Ada with business-critical systems like Zendesk, Salesforce, and Twilio to automate actions, personalize responses, and unlock faster resolution across every channel.
Reasoning EngineTM
A unified intelligence layer that powers AI agents across all channels. Optimized for real-world customer service complexity, the Reasoning Engine orchestrates multiple industry-leading LLMs to deliver precise, brand-safe responses.
Conversation Hub
Powering connected conversations across every channel. The Conversation Hub deploys AI customer service agents across languages and channels to deliver seamless, omnichannel experiences.
Voice 
Email 
Chat 
Messenger 
WhatsApp 
SMS 
Instagram 
In-app 
Custom channels 
Performance Center
Tools to monitor and improve your AI agent's effectiveness. The Performance Center gives your team full visibility and control to build, launch, analyze, and optimize your AI agent.
Playbooks
Structured workflows for handling complex tasks. Playbooks let your AI agent follow multi-step SOPs using real-time data, without relying on rigid, scripted frameworks.
Coaching
The feedback loop that makes your AI agent smarter. Coaching on past conversations—to tweak tone, add context, or refine responses—are automatically applied to future interactions, driving continuous improvement at scale.
Developer Toolkit
The Developer Toolkit includes robust APIs and SDKs to integrate systems, deploy on custom channels, embed in apps, and export data. Configure Ada to fit seamlessly into your tech stack.
Battle-tested AI with enterprise-level rigor
Trusted by leading companies across 85+ countries
Industry leading compliances
HIPAA, SOC2, GDPR, AIUC-1 compliance safeguard sensitive data with industry-leading security practices.
Safety and accuracy controls
Built-in safeguards to minimize hallucinations, with continuous monitoring to ensure accuracy, alignment, and safe responses.
Privacy-by-design
High standards for data protection, and zero data retention policies with LLM providers.
Enterprise grade security
Independent annual penetration testing including LLMs, disaster recovery and business continuity planning.