Deploy and scale AI agents with confidence
Trust isn’t an option with AI—it’s a mandate. That’s why ada bakes adherence, safety, and compliance into every layer of the ACX Platform.
Ada’s Trust and Safety framework
Enterprise AI projects rarely stall because the tech doesn’t work. They stall because trust is lost.
In customer service — where every interaction is public and high-stakes—ada’s Trust and Safety framework accelerates AI adoption, while protecting your customers, data, and brand.
Certified, battle-tested, and built for AI agent security, our platform empowers enterprises to launch, manage, and scale AI agents with full transparency and control.
Security and compliance
Safeguard sensitive data with industry-leading security practices and ensure uninterrupted experiences, even in the face of unforeseen disruptions.
SOC 2 Type II, GDPR, and HIPAA
Annual third-party pen tests and LLM evaluations
Disaster recovery and business continuity plans, tested annually
Reliability and safety
Every response is verified for compliance, tone, and accuracy—before it ever reaches your customer. With built-in hallucination safeguards and continuous monitoring, ada ensures your AI agent delivers reliable, on-brand experiences at scale.
AI agents verify responses against approved sources, blocking non-compliant answers
Conversations are tracked for accuracy, alignment, and safety
Every response is checked for compliance, tone, and relevance
Data privacy and protection
Ada keeps your enterprise data safe, private, and out of LLM training pipelines—always. With zero data retention with LLM providers, transparent policies, and role based access controls, you stay in full control of your most sensitive information.
Customer data is never used to train models
Full visibility into what data is stored by ada, why, and for how long
Role-based access, MFA, and audit logging keep sensitive data secure
the ada advantage
Deploy AI customer service agents you can trust. From certification to control, transparency to testing, trust is built into every layer. Let’s make sure it’s built into yours.
AIUC-1: Setting the new standard for trust
AIUC-1 is the first standard designed to build trust in AI agent adoption among enterprises — it’s similar to SOC 2, but built for AI. As a founding technical contributor, ada helped shape the AIUC-1 standard and became the first AI customer service platform to earn its certification.
Regular, comprehensive reviews ensure ongoing compliance with AIUC-1 requirements.
Thousands of tests assess safety, security, privacy, accountability, reliability, and societal impact.
Evaluations are grounded in how AI agents actually perform—not just how they’re built
Transparent by design
Trust doesn’t work in a black box. That’s why ada makes transparency the default, not the exception.
Our Trust Center gives you always-on access to certifications, data handling policies, and summaries of penetration tests. It’s updated regularly, easy to navigate, and built to help your team stay informed and audit-ready.
FAQs: trust and safety for enterprise AI agents
Answering the questions your security, legal, and governance teams are asking.
AI agent security ensures AI agents operate safely and responsibly across every channel. Ada’s built-in guardrails, deep alignment with your organization’s context, and industry-leading compliance standards work together to maximize security and trust in every AI interaction.
With ada, governance means real-time control. You have complete oversight to configure, manage handoffs, test, analyze, and continuously optimize your AI agents.
AIUC-1 is the first standard created specifically for agentic AI. It goes beyond traditional software audits to assess safety, privacy, accountability, and more.
Every response is grounded in approved sources and blocked if it doesn’t meet your standards. No guesswork. No risk.
SOC 2 is the industry-standard for cybersecurity, but it is not AI-specific. Think of AIUC-1 as a ‘SOC 2 for AI agents’, integrating the principles that made SOC 2 a success and evolving in the places where SOC 2 falls short.
Yes. ada enforces zero data retention (ZDR) with all LLM providers, enterprise-grade access controls, and audit logs to keep customer data protected.
Ada’s AI agents verify tone, compliance, and content before responding, so every conversation is on-brand and on-policy.