Impact stories 10 min read The generative AI migration blueprint: Blackhawk Network (BHN) proves what CX automation can become If you're reaching the limits of scripted automation, BHN’s story offers a clear next step. Here's how BHN migrated to a generative AI agent.
Impact stories 6 min read IPSY’s Anna Prince is transforming ecommerce CX with AI customer service agents With bold vision and strategic execution, Anna Prince led IPSY’s AI customer service transformation, boosting CSAT by 41% in just 4 months.
