Fast, effortless policyholder service, without the cost
Automate high volume interactions, from claim inquiries to ID cards. Meet SLAs, reduce wait times, and boost CSAT without adding headcount.
Speak to an expertAda voice in real life
Meet Policy Pal, Ada’s AI agent for P&C insurance.
Ask Policy Pal the questions below to see Ada Voice in action.
Chat casually
Ask how Policy Pal’s day is going · Tell him to “hold on,” “wait a second,” “repeat that” · Mention if your day’s been rough, kids are noisy, etc. · Jump in and interrupt, he can handle it!
Make account updates
Change the name on your account · Ask to file a new home insurance claim on your property · Make a mistake and watch how he gently guides you back
Ask common questions
Ask about your policy details, like your deductible and coverage · Request a text with your coverage details · Ask about potential policy discounts · Bonus: ask him to repeat steps or pause while you catch up
Escalate when needed
Say you are worried about a fraudulent claim on your policy · Say that you are super happy with Ada Insurance and need to add a new (Property/Vehicle/Boat) to your policy
What’s holding P&C insurers’ CX back
Repeating, not resolving
25–40%
of agent time is spent answering FAQs and policy questions
Slow response times
20%
CSAT drop when emergency response times exceed 10 minutes
Pricey seasonal support
20–30%
higher cost for seasonal hires due to lower FCR and longer handle times
Profit protection starts with smarter CX
Automate policy & billing management
Reduce service-desk costs with an AI agent that handles endorsements, billing, and renewals, freeing staff to drive growth.
Make insurance simple to understand
Answer policyholder questions about general insurance terms like “deductible” or “SR-22”. No jargon, no confusion.
Scale for peak season
Handle hurricanes, winter storms, or back-to-school surges, maintaining service levels without overtime or new hires. AI scales when you need it most.
Protect your loss ratio at the claims desk
AI guides policyholders through claim filing and follow-ups, cutting cycle time, leakage, and protecting your combined ratio.
Reliable roadside help, 24/7
AI triages roadside requests, dispatches vendors, and reduces churn, all while cutting call time.
Turn your SOPs into automated workflows with Playbooks
Automate policy updates, claim tracking, and proof-of-insurance requests with ease. Playbooks help your AI agent resolve high-volume workflows with the same logic, precision, and policy adherence as your human team. Every step is executed exactly how you define it: no delays, no escalations.
The AI agent P&C insurers trust to protect profit
Regulator-ready security
SOC 2 Type II, GDPR, and HIPAA alignment protect policyholder data. No fines, no audit stress.
Licensed-agent escalation on your terms
Route complex FNOL and coverage disputes chats to licensed agents. No extra headcount needed.
Policy-locked guardrails
AI answers strictly from your underwriting manuals. No off-script risks.
Omnichannel support, one cost center
With voice, chat, SMS, and email in one platform, you lower costs and increase loyalty across every channel.
Our AI agent, Will-E has transformed how we approach customer support. By handling inquiries, it’s freed our team to focus on high-value, white-glove interactions. It’s not just about efficiency; it’s about giving our team the bandwidth to provide empathetic support for complex, nuanced questions.
Support Supervisor at Trust & Will
Smarter tools that protect every premium dollar
Provide feedback on past interactions: fine-tune tone, add context, or adjust answers. Improvements are automatically applied to future conversations.
Describe claims and underwriting workflows in plain language. The AI follows them exactly.
Spot deflection wins, cycle-time drag, and cost-per-contact trends in real time, turning insights into margin gains.
Customize tone and formality, support 60 languages, and grow loyalty across regions.
Train the AI agent to explain regulatory topics like FCRA and UDAAP, and escalate sensitive terms like “discrimination” to a human.
Why top P&C insurers trust Ada
6.4B
customer interactions powered
5×
more productive than human agents
Up to
83%
of conversations autonomously resolved
99.9%
uptime of uninterrupted service
Frequently asked questions
P&C insurance companies deploying Ada consistently resolve high-frequency policyholder inquiries autonomously, including claims status, policy coverage questions, billing and payment processing, and first notice of loss (FNOL) intake.
Automation rates for structured P&C use cases consistently reach 80%+, with the highest impact during peak periods like catastrophic weather events, renewal cycles, and post-acquisition volume spikes.
Ada's Playbooks can automate the triage and initial handling of claims inquiries: collecting relevant details, verifying policy status, routing to the right claims team or adjuster, and setting customer expectations on next steps.
For P&C insurers where claims inquiries range from simple status checks to complex multi-party situations, an Ada-powered AI agent resolves the former autonomously and routes the latter to the right human resource immediately. Escalation logic is fully configurable, so your compliance and operations teams control exactly where AI agent involvement ends and human judgment begins.
Ada holds SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certifications and is built for regulated environments.
For P&C insurers operating across multiple states, Playbooks can be configured to deliver jurisdiction-appropriate responses, ensuring that AI agent answers about coverage, exclusions, or claims processes reflect state-specific policy language.
You also have granular control over handoffs to manage questions that require human agent involvement. Data handling, audit logging, and PII protection meet enterprise insurance requirements.
Yes. Ada operates across voice, chat, email, SMS, and messaging from a single platform, all powered by the same Reasoning Engine™.
Whether a policyholder calls after an accident, emails for a policy document, or chats to check a claim status, an Ada-powered AI agent applies the same Playbooks, knowledge, and escalation logic, delivering a consistent experience across every channel.
Most P&C insurance deployments go live within weeks. The initial phase covers three things:
1. Connecting Ada to your knowledge base and CRM so your AI agent has access to accurate, current policy and claims information.
2. Building Playbooks for your highest-volume interaction types, typically claims and policy questions.
3. Defining your escalation architecture: when and how Ada hands off to licensed agents or adjusters, alongside visibility into key performance metrics like resolution rate and CSAT.