Impact stories 8 min read From agents to AI collaborators: How BHN made agentic AI part of the team So what does it take to bring agentic AI to life in customer service? BHN’s transformation offers a glimpse at what’s possible.
Ada news & product updates 12 min read Ada Interact 2025: Everything you missed at the AI customer service event of the year Here’s an inside look at the boldest ideas, sharpest takeaways, and most impactful strategies from Ada Interact 2025.
AI strategy & transformation 7 min read Zero retention, zero risk: The case for ephemeral AI What if your AI didn’t just forget your conversation—what if it never remembered it in the first place?
AI strategy & transformation 9 min read what is agentic AI really? let’s set the record straight Agentic AI is everywhere—but most people still get it wrong. Here’s what it really means, and why it’s already reshaping customer service.
AI strategy & transformation 9 min read agentic AI isn’t the future, it’s already here Agentic AI isn’t five years away. It’s here, and it's not replacing agents—it's reimagining what customer service teams can do.
AI strategy & transformation 13 min read the road ahead for AI customer service Get a glimpse into the future possibilities for delivering unparalleled experiences with AI customer service.
Agentic customer experience (ACX) 30 min read the ultimate guide to AI customer service AI is much more than a way to automate tasks or cut costs — it's a strategic asset that can reshape every aspect of your business.
