Voice & omnichannel AI 9 min read how to master AI customer service across all channels What is the omnichannel customer service dilemma, and how can we solve it? Chief Product & Technology Officer, Mike Gozzo, has some ideas.
AI strategy & transformation 10 min read why do customer service chatbots still suck? Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.
