why StubHub’s VP of CX values simplicity over everything

Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.

Customer Experience 5 min read

the changing role of brand both inside and outside your company

Amrita Gurney, Head of Marketing at Float, talks to us about the evolution of brand and how growing companies can (and should) stay authentic as they scale.

Customer Experience 8 min read

best and worst brand Interactions from 14 CX and marketing leaders

It’s already been six months since we launched Now Brands Talk. We are celebrating this exciting milestone as we air our fifteenth episode.

Customer Experience 5 min read

how to measure brand impact to drive revenue

This week we talked to Megha Narayan, Head of Marketing at Assembled, about how the expectations for a brand have changed over the years.

Customer Experience 6 min read

how to build a cross-functional content ecosystem

Justin Gonzalez joins the show to talk about marketing/CX alignment and creating a content ecosystem that supports the entire business.

Customer Experience 6 min read

what CX and EX can learn from each other

Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.

Customer Experience 6 min read

digital transformation: before, during, and after

How did a brand in a struggling industry pivot away from traditional into digital so successfully within a single year?

Customer Experience 6 min read

3 types of data for good CX decisions

We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.

Customer Experience 5 min read

leveraging employee insights for customer care

We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.

Customer Experience 7 min read

creating tight alignment between sales and marketing

In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.

Customer Experience 7 min read

bot CSAT vs. human CSAT: why they should be measured separately

Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.

Customer Experience 6 min read

tackling customer experience globally, remotely, and asynchronously

We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.