We’ve helped over 350 businesses deliver extraordinary customer experiences while cutting costs. These are their stories.
Combining visionary leadership with Ada’s ACX platform, IPSY increased both CSAT and Automated Resolution rate, driving a 943% ROI on their generative AI investment and leading the company’s first successful AI implementation.
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Discover how Blackhawk Network used Ada to build a mature, generative AI customer experience, transforming scale, quality, and ROI.
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Tilt transformed CX with Ada, reaching 84% automated resolutions, faster replies, and smarter AI support across channels.
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See how Cebu Pacific scaled support, cut wait times, and raised CSAT 50% by upgrading from a chatbot to a generative AI agent.
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Simba Sleep unlocked £600K+ in monthly revenue and scaled global CX using their AI agent.
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Loop cut ticket backlogs and boosted CSAT to 80% by automating support with Ada—achieving 357% ROI and redefining CX careers.
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By integrating automation into its service model, Neo reduced response times by 5X, cut inquiries by 50%, and shifted from an 80% voice-heavy model to a more balanced 50/50 split between chat and voice.
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Facing rapid growth and complex support needs, Checkr partnered with Ada to scale efficiently while delivering high-quality service.
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To maintain efficiency and service excellence, Life360 turned to Ada’s industry-leading AI customer service platform and introduced Vida, their AI agent, to revolutionize their support operations.
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Trust & Will wanted to extend the same blend of simplicity and empathy to their customer service. Enter an AI agent created on ada.
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Epos Now faced complex support challenges as they scaled, so they leveraged ada’s AI customer service platform to launch their AI agent.
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Tal Gulst, Bot Manager at monday.com, integrated a generative AI agent into their workflow with ada's AI customer service platform and has not looked back.
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The AI agent exceeded Brigit's expectations, outperforming their scripted chatbot, and allowing them to grow and scale in a sustainable way that keeps customers at the top of everything they do.
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ada makes it easy for Rogers Bank to manage their automated customer experience
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With Ada empowering customers to self-serve around the clock, the customer success team has more time to manage more complex tasks. Neptune Flood was able to reduce the cost per ticket by 78%, a significant savings that will compound over time.
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Tango Card was able to maintain 100% SLA adherence and see a 6.7x ROI in the first year after deploying ada.
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Grab's automated Facebook Messenger experience powered by ada has become the preferred service option for its large customer base across Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam.
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Wave and ada launched Mave during the busiest quarter of the year, and immediately saw reduced year-over-year support ticket creation—65% within the first month.
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With ada, Indigo has created a customer interface that is fully branded and displayed within their eCommerce site environment – establishing ownership of the delivery experience and ensuring that customers are able to connect with Indigo representatives if they have questions.
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ada helped Digicel exceed their CX goals and delight their customers.
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The strength of ada’s automation enabled Betsson Group to elevate their industry-leading CX, winning the ‘Customer Service Operator of the Year’ award for the fourth time in a row.
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