Turn your email channel into a productivity powerhouse with AI customer service that resolves 70% of inquiries.
Email is one of the most used support channels, yet often the slowest. With Ada, your inbox becomes an engine of efficiency—delivering fast customer support while maintaining that personal touch.
With Ada, your customers get instant, personalized replies, even for multi-threaded inquiries —no more delays or backlogs, just resolutions in seconds.
Unify your email experience with chat, voice and social to create a consistent, end-to-end customer journey - all managed from one platform.
Start automating email support in minutes and let Ada manage the heavy lifting. As your queue clears, real-time insights ensure your customer experience continues to improve, day after day.
“Ada’s AI agent has had a huge impact on our operational efficiency. Now, we have the same "brain" and logic powering both our email and chat channels. If we're building a flow to improve the customer experience with our chat channel, our customers reaching out via email can enjoy that same experience. This is a huge boost for us.”
Process incoming emails and provide immediate replies, ensuring customers receive answers without delays.
Automatically handle multiple inquiries within a single email, resolving each with context and accuracy—no matter the thread length.
Real-time speech recognition with LLM-driven reasoning to deliver human-like, back-and-forth conversations that feel natural and intuitive.
Ada works alongside your existing telephony systems, extending the life of legacy investments while unlocking independence from restrictive CCaaS vendor licensing.
Empower your AI agent to follow SOPs and automate complex, multi-step workflows with accuracy you can trust.
Trusted to power billions of conversations, 24/7
Recognized as an industry leader
Unmatched security and compliance
Ada automates email support with built-in integrations for Zendesk and Salesforce, and a flexible Email API that connects to any source—seamlessly fitting into your existing workflows.
Ada's platform makes managing & improving the performance of your AI Agent, effortless.
See Ada’s email automation in action and discover how it fits into your unique workflows.
Address outstanding ticket backlogs and simulate email interactions to fine-tune how Ada handles inquiries, follows up, and maintains conversation threads naturally.
Leverage Ada’s guidance tools to refine workflows, enhance multi-thread resolutions, and ensure seamless escalations—so every response gets smarter over time.
Roll out Ada’s email automation one step at a time—whether by quantity region, brand, or language—and scale effortlessly as your business grows.
See how P&C insurers are automating customer service with AI use cases in insurance, like claims, renewals, and coverage support.
