Black Friday and Cyber Monday are make-or-break moments for ecommerce support teams. A well-prepped AI agent can help you scale support, protect revenue, and deliver 24/7 service across every channel and language, without the need to add seasonal headcount.
This checklist walks you through tips to optimize your AI agent before and after the biggest shopping events of the year.
Who can benefit from this checklist:
- AI managers who configure, coach, and optimize their AI agent
- Customer experience leaders looking to scale support during peak shopping seasons
- Ecommerce customer care teams preparing for high-traffic events
What’s inside:
- Pre-BFCM: Tasks to prepare your AI agent, guide shoppers, and mitigate risk.
- Post-BFCM: Tasks that anticipate changing needs, protect revenue, and capture lessons to prepare you for future volume spikes.