The IVR era is over.
Endless menus, robotic prompts, and customer “doom loops” have long defined the voice experience in customer service. But those days are numbered. Modern AI voice agents are rewriting the customer service playbook — transforming the most human channel into a powerful engine for connection, insight, and growth.
Voice isn’t dead — it’s dominant.
For countless industries and demographics, voice remains the channel of choice — the place where customers express urgency, emotion, and intent. It’s where you can truly hear the voice of the customer — and now, thanks to AI, it’s where brands can finally respond with understanding, empathy, and precision.
Join Ada’s AI Voice experts for an insight-packed session on how to make the case for upgrading from legacy IVR to next-gen AI Voice agents — and position your business for the future of customer experience.
What you’ll learn:
- Why IVRs are broken — and what it’s costing you: Understand how outdated systems trap customers in frustration loops that damage loyalty and brand perception.
- How AI Voice agents reshape the customer journey: From answering quick questions to handling deep, complex conversations, learn how intelligent voice agents deliver seamless, natural interactions that build trust and long-term customer value (LTV).
- The ROI blueprint for 2026: A practical framework to help you make the business case for AI Voice agents — proving how agentic voice can collaborate with your human agents to drive measurable growth.
Don’t let outdated IVRs define your brand’s voice.
Watch this exclusive on-demand session and discover how to turn every conversation into a competitive advantage.