getting around the limitations of generative AI for customer service

There are challenges to building a chatbot for customer service that provides high quality conversations and resolutions. Find out how we overcome them.

AI strategy & transformation Oct 27, 2023 · 13 min read

how human do we really want our AI bots to sound?

As AI chatbots become more advanced, should they sound just like us, or retain some bot-ness?

Agentic customer experience (ACX) Oct 24, 2023 · 16 min read

conversational AI for customer service: what it means and how it helps

Want to implement conversational AI for customer service? Read this guide to learn how conversational AI can help your customer service team.

AI strategy & transformation Oct 13, 2023 · 16 min read

chatbots vs. conversational AI: what’s the difference?

Before you can determine if chatbots or conversational AI is best suited to your customer service needs, you have to understand the difference.

Agentic customer experience (ACX) Sep 22, 2023 · 9 min read

real-world examples of generative AI for customer service

How is generative AI being used by real companies right now? Learn how top brands across industries are using generative AI for customer service.

Agentic customer experience (ACX) Sep 8, 2023 · 30 min read

the ultimate guide to generative AI for customer service

If you're in customer service, you're probably wondering what AI is, how it applies to customer service, and if it will take your job. We're here to help you separate the buzz from reality.

AI strategy & transformation Sep 7, 2023 · 13 min read

what AI can’t do for customer service — and why it needs humans to coach it

AI can’t do customer service entirely on its own. Human customer service workers have to build new systems and overcome challenges to reap its benefits.

Developer & technical insights Aug 14, 2023 · 9 min read

how we optimize our AI for automated resolutions

A new metric is now the North Star for customer support: Automated Resolutions. Here's how to optimize for it.

Ada news & product updates Aug 10, 2023 · 7 min read

ada interact 2023: bringing you closer to the future of AI customer service

Ada Interact is back, and this year we’re doubling down on AI-first CX.

Developer & technical insights Jul 14, 2023 · 14 min read

best practices for deploying generative AI in customer service

We're revealing the best practices Customer Success managers use to effectively implement generative AI in customer service automation.

AI strategy & transformation Jun 26, 2023 · 11 min read

how generative AI is transforming customer service organizations

The rising cost of human-led support is a frustrating reality in customer service. Is generative AI customer service the answer?

AI strategy & transformation Apr 28, 2023 · 6 min read

announcing ada’s new generative AI capabilities, and a new channel

New generative AI capabilities to automate more with less effort, power more complex use cases, and bring AI to new channels.

Introducing Ada Computer