Ada news & product updates May 1, 2026 · 9 min read

Introducing Ada Labs: Applied AI research for agentic customer experience

Ada Labs brings applied AI research into the open, advancing the systems behind agentic customer experience at production scale.

Developer & technical insights Jul 31, 2024 · 8 min read

grounding and hallucinations in AI: taming the wild imagination of artificial intelligence

There’s no magic solution to eliminating hallucinations, but there are ways to circumvent them. Here's everything you need to know about grounding and AI hallucinations.

---

AI strategy & transformation Developer & technical insights Jul 19, 2024 · 20 min read

the ultimate guide to understanding and mitigating generative AI hallucinations

Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.

AI strategy & transformation Mar 14, 2023 · 6 min read

the importance of onboarding AI to CX organizations

CX leaders know they need to incorporate generative AI into their strategy, but are still be asking, “how do I even get started?” We got you covered.