Ada news & product updates May 20, 2025 · 8 min read

the future just called—ada voice answered

Ada’s Spring Launch introduces smarter voice AI and tools that help your agent improve over time. Discover new capabilities like Coaching, Scorecards, Playbooks, and Recommendations.

Agentic customer experience (ACX) Apr 14, 2025 · 9 min read

5 metrics that actually matter when coaching AI for customer experience

Your AI agent needs feedback loops, measurable goals, and regular performance reviews. The challenge? Knowing which metrics actually matter.

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AI strategy & transformation Agentic customer experience (ACX) Mar 13, 2025 · 13 min read

AI coaching: the key to smarter customer service automation

Discover the measurable impact AI coaching has on AI customer service.

Agentic customer experience (ACX) Nov 12, 2024 · 12 min read

the ROI of customer service AI: why it matters more than ever for SaaS

Get a close look at the cost savings, efficiency gains, and the long-term financial impact of customer service AI.

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Voice & omnichannel AI Oct 4, 2024 · 9 min read

unlocking the benefits of AI omnichannel customer service for your business

Discover the game-changing benefits of omnichannel customer service, and explore how your business can achieve this with an AI agent.