AI strategy & transformation Jul 18, 2025 · 9 min read

Unpacking AI agent pricing: Resolution-based vs. conversation-based models

As businesses get serious about AI customer service, they’re asking: How should we be paying for this? And more importantly: What are we actually paying for?

AI strategy & transformation Jul 3, 2025 · 19 min read

The ultimate guide to building an AI customer service team

It’s not about adding AI to your team, it’s about building your team around it. Here’s how.

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Impact stories Voice & omnichannel AI May 6, 2025 · 7 min read

Scaling smarter: How AI unlocks seamless omnichannel support

Think scaling AI across every channel sounds impossible? These brands are doing it—with smart strategy, real results, and zero shortcuts.

Impact stories Oct 18, 2024 · 8 min read

embracing AI in SaaS customer service: 4 lessons from early adopter Epos Now

Epos Now implemented an AI agent in August 2023. Their journey to seamless and personalized support offers valuable insights for other SaaS companies.