AI strategy & transformation Dec 13, 2024 · 10 min read

​​we asked Microsoft what’s next for AI in customer service

Generative AI has transitioned from a luxury to a necessity in customer service. But what’s next for this transformative technology in 2025?

Impact stories Nov 9, 2022 · 8 min read

3 themes pulled from a full year of conversations with CX leaders

As we wrap up our podcast, we reflect on the main patterns that came up in a full year of customer service interviews.

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Impact stories Oct 31, 2022 · 15 min read

the people defining the CX careers of the future

New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.