Customer service automation 7 min read

Why returns are the most fragile moment in ecommerce customer service

Returns are no longer an afterthought. Discover why they’ve become one of the most fragile moments in ecommerce customer experience.

Customer service automation 9 min read

AI agent in the field: 5 AI customer service use cases for health insurance

These aren’t pilots. They’re production-ready use cases for AI in health insurance already delivering results.

Customer service automation 8 min read

AI agent in the field: 5 customer service use cases for AI in P&C insurance

See how P&C insurers are automating customer service with AI use cases in insurance, like claims, renewals, and coverage support.

Customer service automation 15 min read

The ultimate guide to conversational AI in insurance

AI agents are quickly becoming the backbone of how insurance leaders deliver service. Here’s what the smartest carriers are doing right now.

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Customer service automation 10 min read

Get BFCM-ready: Why CX needs AI customer service agents now more than ever

BFCM is coming. Are you ready to handle the rush? Here’s how to prep your AI customer service agent for peak season.

Customer service automation 10 min read

AI integrations in action: 5 customer service success stories

Five real-world examples of brands that transformed customer service with smart, strategic AI integrations.

Customer service automation 11 min read

How to choose the right AI integrations for your customer support stack

Even the most intelligent AI can’t drive impact alone. It needs context. It needs data. It needs access. That’s where integrations come in.

Customer service automation 7 min read

Unpacking AI agent pricing: Resolution-based vs. conversation-based models

As businesses get serious about AI customer service, they’re asking: How should we be paying for this? And more importantly: What are we actually paying for?

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Customer service automation 13 min read

The ultimate guide to AI integrations for customer service

Performance doesn’t come from AI alone. It comes from AI integration.

Customer service automation 10 min read

the rise of the AI manager: why every customer service team needs one now

Meet the AI Manager—the new CX role driving smarter automation, better resolutions, and a radically more efficient support team.

Customer service automation 10 min read

CES, NPS, and AHT: underrated customer service metrics and how to master them

If you want to really understand—and improve—the customer experience, you have to look at more than just satisfaction in isolation.

Customer service automation 11 min read

CSAT solutions: actionable insights to achieve sky-high customer satisfaction

A high CSAT score isn’t the goal—it’s the outcome of a support strategy that actually works for your customers.