Customer service automation 9 min read

5 metrics that actually matter when coaching AI for customer experience

Your AI agent needs feedback loops, measurable goals, and regular performance reviews. The challenge? Knowing which metrics actually matter.

Customer service automation 10 min read

how smarter integrations turn your AI agent into your MVP

Discover how AllTrails and NinjaTrader scaled their AI agents by integrating the systems that matter most.

Customer service automation 13 min read

how AI coaching transforms your AI agent into a customer service powerhouse

Coaching AI isn’t just about tweaking responses or fixing mistakes, it’s about turning data into direction

Customer service automation 22 min read

the ultimate guide to customer service metrics: from FCR to CSAT and beyond

Here are the 10 most critical customer service metrics, and how AI customer service strategies can optimize them.

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AI strategy & transformation Customer service automation 13 min read

AI coaching: the key to smarter customer service automation

Discover the measurable impact AI coaching has on AI customer service.

AI strategy & transformation Customer service automation Customer stories 8 min read

crafting a smarter knowledge base: the key to AI customer service software that works

Learn about the four biggest knowledge base challenges that prevent AI from reaching its full potential from industry experts—and how to fix them.

Customer service automation 13 min read

enhancing digital banking with AI automation: the key to customer satisfaction

What truly drives satisfaction in banking? Autonomy, personalization, and trust.

Customer service automation 13 min read

prepare for 2025 tax season: improve customer service with AI

Worried about the influx of inquiries during tax season? Let’s talk about how you can be better prepared for the 2025 tax season.

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Customer service automation 20 min read

the ultimate guide to conversational AI in banking

Conversational AI has moved past its experimental phase. It’s a proven tool to give digital banking an edge.

AI strategy & transformation Customer service automation 10 min read

AI customer service: 5 predictions for 2025

AI isn’t just reshaping the customer service landscape — it’s redefining it. Here are five bold predictions for where AI customer service is headed.

Customer service automation 11 min read

the kaizen approach: continuous improvement using AI in SaaS customer service

Find out how SaaS companies can leverage the Kaizen approach to deliver exceptional AI customer service, improve retention, and scale effectively.

Customer service automation 8 min read

6 things you need to know about managing an AI agent

From treating your AI agent like a team member to leveraging automation for strategic gains, these lessons are your path to successful AI customer service.