IPSY’s Anna Prince is transforming ecommerce CX with AI customer service agents

With bold vision and strategic execution, Anna Prince led IPSY’s AI customer service transformation, boosting CSAT by 41% in just 4 months.

Customer stories 7 min read

The future of travel CX is taking off in APAC

Cebu Pacific is setting the pace for airlines everywhere—scaling smarter, serving faster, and reshaping what customer service looks like in APAC.

Customer stories 8 min read

From agents to AI collaborators: How BHN made agentic AI part of the team

So what does it take to bring agentic AI to life in customer service? BHN’s transformation offers a glimpse at what’s possible.

Customer stories Voice & omnichannel AI 7 min read

scaling smarter—how AI unlocks seamless omnichannel support

Think scaling AI across every channel sounds impossible? These brands are doing it—with smart strategy, real results, and zero shortcuts.

AI strategy & transformation Customer service automation Customer stories 8 min read

crafting a smarter knowledge base: the key to AI customer service software that works

Learn about the four biggest knowledge base challenges that prevent AI from reaching its full potential from industry experts—and how to fix them.

Customer stories 8 min read

embracing AI in SaaS customer service: 4 lessons from early adopter Epos Now

Epos Now implemented an AI agent in August 2023. Their journey to seamless and personalized support offers valuable insights for other SaaS companies.

Customer stories 6 min read

q&a with mike gozzo: ada's chief product officer

We sat down with Ada’s Chief Product Officer, Mike Gozzo, to get a deeper look at how a successful product is built to succeed in a crowded marketplace.

Customer stories Product updates & Ada news 10 min read

scaling developer workflows at ada

As Ada grew, developer workflows started to break. The Developer Automation and Deployment Engineering team was tasked with finding a solution that scales.

Customer stories 15 min read

the people defining the CX careers of the future

New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.

Customer stories Product updates & Ada news 6 min read

3 years of engineering at ada

In Andre's three years at Ada, the Engineering Team has grown and matured. Here's a first-hand account of what it’s been like on that side of the org.

Customer stories 7 min read

q&a with david hariri: ada's co-founder & head of R&D

We sat down with David Hariri, Co-founder and Head of R&D at Ada, to learn more about his experience and expertise.

Customer stories 6 min read

q&a with mike murchison: ada’s co-founder & CEO

We sat down with Ada's Co-Founder and CEO Mike Murchison to get some juicy insights on a tech leaders’ recipe for success.