Impact stories Ada news & product updates Nov 24, 2022 · 10 min read

scaling developer workflows at ada

As Ada grew, developer workflows started to break. The Developer Automation and Deployment Engineering team was tasked with finding a solution that scales.

Impact stories Nov 9, 2022 · 8 min read

3 themes pulled from a full year of conversations with CX leaders

As we wrap up our podcast, we reflect on the main patterns that came up in a full year of customer service interviews.

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Impact stories Oct 31, 2022 · 15 min read

the people defining the CX careers of the future

New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.

Impact stories Oct 25, 2022 · 5 min read

Carta’s CRO talks about sales and the customer experience

Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.

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Impact stories Oct 10, 2022 · 5 min read

the crossover between brand and customer experience

Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.

Impact stories Ada news & product updates Oct 7, 2022 · 6 min read

3 years of engineering at ada

In Andre's three years at Ada, the Engineering Team has grown and matured. Here's a first-hand account of what it’s been like on that side of the org.

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Impact stories Aug 30, 2022 · 5 min read

Talkdesk’s CMO on the value of industry-specific offerings

Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.

Impact stories Aug 2, 2022 · 5 min read

the value of going physical in a digital world

Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.

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Impact stories Jun 21, 2022 · 4 min read

why StubHub’s VP of CX values simplicity over everything

Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.

Impact stories May 10, 2022 · 5 min read

how to measure brand impact to drive revenue

This week we talked to Megha Narayan, Head of Marketing at Assembled, about how the expectations for a brand have changed over the years.

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Impact stories Apr 26, 2022 · 6 min read

how to build a cross-functional content ecosystem

Justin Gonzalez joins the show to talk about marketing/CX alignment and creating a content ecosystem that supports the entire business.

Impact stories Apr 4, 2022 · 7 min read

q&a with david hariri: ada's co-founder & head of R&D

We sat down with David Hariri, Co-founder and Head of R&D at Ada, to learn more about his experience and expertise.