In this customer-only webinar, you’ll get an inside look at Ada’s latest product innovations. Whether you’re optimizing your current setup or scaling your ACX program, this event is your go-to for insights, inspiration, and practical next steps.

Here’s what we'll cover:

• Unified Reasoning Engine™: One “brain” powering high quality and consistent customer experiences across messaging, email, and voice.
• Linked Playbooks: Reference and trigger one Playbook from within another, unlocking modular, reusable workflows that eliminate duplication and speed up authoring.
• Testing at Scale: Test real customer scenarios in bulk, evaluate AI agent responses against expected outcomes, and catch regressions or gaps early.
• MCP Server: Connects Ada performance data to tools like Claude or ChatGPT for conversational analysis and insights.
• ACX Academy refresh and Medallia partnership

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