Most AI in retail can answer questions about a return. Ada-powered AI agents complete it: they check eligibility, recommend the item that actually fits, place the new order, and suggest what goes with it, turning a refund request into an upsell. And because the shopper leaves with the right item instead of a refund, a customer you were about to lose becomes one who comes back. That's the difference between a support program that costs money and one that makes it. Watch it happen live in the Ada platform: one shopper conversation, from refund request to new revenue generated.

What you'll see:

• The reorder moment: watch the agent turn a refund request into a new order, recommend the better-fit item with a price breakdown, confirm the exchange, and then proactively suggest what pairs with it. Revenue saved, then revenue added
• An omnichannel agentic shopping experience: one AI agent delivering a seamless experience across a customer’s preferred channels, from messaging to voice and SMS
• What it takes to keep it performing at peak: how retail teams test, coach, and improve their AI agents after go-live, so resolution rates hold when holiday volume hits