Chatbot vs. AI customer service agent: What's the difference and why does it matter?

What sets AI customer service agents apart from traditional chatbots? Here's what you should consider before bringing one into your business.

The future of travel CX is taking off in APAC

Cebu Pacific is setting the pace for airlines everywhere—scaling smarter, serving faster, and reshaping what customer service looks like in APAC.

Five real-world examples of brands that transformed customer service with smart, strategic AI integrations.

Customer service is being rebuilt from the ground up. Interact is where the next generation of leaders step up to shape what’s next.

If you’re investing in AI for customer service, make sure your CRM isn’t left on the sidelines.

Even the most intelligent AI can’t drive impact alone. It needs context. It needs data. It needs access. That’s where integrations come in.

See how leading support teams are redesigning their org charts to scale automation with structure, clarity, and impact.

Meet the AI Manager—the new CX role driving smarter automation, better resolutions, and a radically more efficient support team.

If your CX team wants more budget, more influence, and a stronger seat at the table, it’s time to upgrade your metric stack.

Not all metrics speak CEO. Learn how to translate AI performance into influence, buy-in, and budget.

Banks can lower costs while improving service quality, making AI more than just a tool for efficiency—it’s a financial imperative.

Here are five key trends redefining digital banking in 2025, with AI at the forefront of this transformation.