AI strategy & transformation Impact stories Mar 6, 2025 · 8 min read

crafting a smarter knowledge base: the key to AI customer service software that works

Learn about the four biggest knowledge base challenges that prevent AI from reaching its full potential from industry experts—and how to fix them.

AI strategy & transformation Jan 31, 2025 · 12 min read

the future of digital banking: AI trends shaping 2025

Here are five key trends redefining digital banking in 2025, with AI at the forefront of this transformation.

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AI strategy & transformation Jan 20, 2025 · 17 min read

the transformative power of generative AI in banking: 5 industry-shaping benefits

Generative AI is empowering banks to finally deliver seamless, human-like interactions at scale. But how is this technology translating into real value?

AI strategy & transformation Agentic customer experience (ACX) Dec 9, 2024 · 10 min read

AI customer service: 5 predictions for 2025

AI isn’t just reshaping the customer service landscape — it’s redefining it. Here are five bold predictions for where AI customer service is headed.

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Agentic customer experience (ACX) Nov 30, 2024 · 11 min read

the kaizen approach: continuous improvement using AI in SaaS customer service

Find out how SaaS companies can leverage the Kaizen approach to deliver exceptional AI customer service, improve retention, and scale effectively.

Agentic customer experience (ACX) Nov 22, 2024 · 9 min read

why AI customer service automation is the game-changer SaaS needs right now

SaaS customers aren’t just buying a product — they’re investing in an experience. That's where AI customer service automation comes in.

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AI strategy & transformation Developer & technical insights Aug 30, 2024 · 10 min read

how we train large language models for Ada’s AI agent

Here's how we use the LLMs to impact customer service, and what training processes we employ to ensure effective and secure deployment.

Ada news & product updates May 22, 2024 · 7 min read

product launch: new capabilities to make your AI agent smarter, more trustworthy, and reason like your top performer

The future of CX automation is getting brighter and driving even better results. We recently covered this and more in our annual Spring product launch.

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Agentic customer experience (ACX) May 16, 2024 · 12 min read

ecommerce customer service software you need to improve the customer experience

Here’s a breakdown of ecommerce customer service software that can simplify your job and help your brand stand out.

Agentic customer experience (ACX) May 10, 2024 · 11 min read

top 7 Shopify apps you need for your ecommerce store

We've handpicked the top 7 Shopify apps for ecommerce to help you skip the guesswork.

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Ada news & product updates AI strategy & transformation Apr 26, 2024 · 21 min read

new webinar: from human-first to AI-first customer service

We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.

AI strategy & transformation Apr 2, 2024 · 14 min read

questions to ask before you onboard a conversational AI platform for customer service

Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.