AI strategy & transformation 9 min read 5 ways to prove your CX team’s value to the C-suite—with the metrics to back it up Not all metrics speak CEO. Learn how to translate AI performance into influence, buy-in, and budget.
AI strategy & transformation 9 min read what is agentic AI really? let’s set the record straight Agentic AI is everywhere—but most people still get it wrong. Here’s what it really means, and why it’s already reshaping customer service.
AI strategy & transformation 9 min read agentic AI isn’t the future, it’s already here Agentic AI isn’t five years away. It’s here, and it's not replacing agents—it's reimagining what customer service teams can do.
AI strategy & transformation Customer service automation 13 min read AI coaching: the key to smarter customer service automation Discover the measurable impact AI coaching has on AI customer service.
AI strategy & transformation 10 min read 5 ways to start coaching your AI agent for optimal performance The best AI agents aren’t the ones with the most data—they’re the ones that are coached on how to best use it.
AI strategy & transformation 11 min read cost reduction in banking through AI: how automation is redefining efficiency Banks can lower costs while improving service quality, making AI more than just a tool for efficiency—it’s a financial imperative.
AI strategy & transformation Customer service automation Customer stories 8 min read crafting a smarter knowledge base: the key to AI customer service software that works Learn about the four biggest knowledge base challenges that prevent AI from reaching its full potential from industry experts—and how to fix them.
AI strategy & transformation 21 min read the ultimate guide to AI coaching for customer service AI coaching transforms your AI agent into a proactive support expert. Learn how to train AI for better, faster, and smarter service.
AI strategy & transformation 12 min read the future of digital banking: AI trends shaping 2025 Here are five key trends redefining digital banking in 2025, with AI at the forefront of this transformation.
AI strategy & transformation 10 min read building an AI customer service strategy: lessons from industry leaders In Ada’s most recent ACX framework webinar, we discuss what it takes to build a customer-centric AI strategy with monday.com.
AI strategy & transformation 17 min read the transformative power of generative AI in banking: 5 industry-shaping benefits Generative AI is empowering banks to finally deliver seamless, human-like interactions at scale. But how is this technology translating into real value?
AI strategy & transformation 10 min read we asked Microsoft what’s next for AI in customer service Generative AI has transitioned from a luxury to a necessity in customer service. But what’s next for this transformative technology in 2025?
