AI strategy & transformation 21 min read

the ultimate guide to AI coaching for customer service

AI coaching transforms your AI agent into a proactive support expert. Learn how to train AI for better, faster, and smarter service.

AI strategy & transformation 12 min read

the future of digital banking: AI trends shaping 2025

Here are five key trends redefining digital banking in 2025, with AI at the forefront of this transformation.

AI strategy & transformation 10 min read

building an AI customer service strategy: lessons from industry leaders

In Ada’s most recent ACX framework webinar, we discuss what it takes to build a customer-centric AI strategy with monday.com.

AI strategy & transformation 17 min read

the transformative power of generative AI in banking: 5 industry-shaping benefits

Generative AI is empowering banks to finally deliver seamless, human-like interactions at scale. But how is this technology translating into real value?

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AI strategy & transformation 10 min read

​​we asked Microsoft what’s next for AI in customer service

Generative AI has transitioned from a luxury to a necessity in customer service. But what’s next for this transformative technology in 2025?

AI strategy & transformation Customer service automation 10 min read

AI customer service: 5 predictions for 2025

AI isn’t just reshaping the customer service landscape — it’s redefining it. Here are five bold predictions for where AI customer service is headed.

AI strategy & transformation 13 min read

the road ahead for AI customer service

Get a glimpse into the future possibilities for delivering unparalleled experiences with AI customer service.

AI strategy & transformation 14 min read

from tickets to insights: how AI for customer service is turning support data into product gold

The secret to unlocking a treasure trove of user feedback, behavior patterns, and feature requests is hidden in your customer support interactions.

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AI strategy & transformation 10 min read

beyond chatbots: 5 unexpected ways AI is transforming automation in customer service

Customer service can be a key differentiator in a crowded market. Here's how AI is impacting the entire customer service ecosystem.

AI strategy & transformation 10 min read

the dark side of AI customer service: 5 pitfalls to avoid

Here are five pitfalls of AI customer service that you need to be aware of — and how to side step them.

AI strategy & transformation Voice & omnichannel AI 9 min read

how AI is revolutionizing the omnichannel customer experience

AI is how you transform omnichannel customer service in 2024 — delivering seamless, personalized experiences that impress customers and drive loyalty.

AI strategy & transformation Developer & technical insights 10 min read

how we train large language models for Ada’s AI agent

Here's how we use the LLMs to impact customer service, and what training processes we employ to ensure effective and secure deployment.