AI strategy & transformation Customer service automation 10 min read

AI customer service: 5 predictions for 2025

AI isn’t just reshaping the customer service landscape — it’s redefining it. Here are five bold predictions for where AI customer service is headed.

AI strategy & transformation 13 min read

the road ahead for AI customer service

Get a glimpse into the future possibilities for delivering unparalleled experiences with AI customer service.

AI strategy & transformation 14 min read

from tickets to insights: how AI for customer service is turning support data into product gold

The secret to unlocking a treasure trove of user feedback, behavior patterns, and feature requests is hidden in your customer support interactions.

AI strategy & transformation 10 min read

beyond chatbots: 5 unexpected ways AI is transforming automation in customer service

Customer service can be a key differentiator in a crowded market. Here's how AI is impacting the entire customer service ecosystem.

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AI strategy & transformation 10 min read

the dark side of AI customer service: 5 pitfalls to avoid

Here are five pitfalls of AI customer service that you need to be aware of — and how to side step them.

AI strategy & transformation Voice & omnichannel AI 9 min read

how AI is revolutionizing the omnichannel customer experience

AI is how you transform omnichannel customer service in 2024 — delivering seamless, personalized experiences that impress customers and drive loyalty.

AI strategy & transformation Developer & technical insights 10 min read

how we train large language models for Ada’s AI agent

Here's how we use the LLMs to impact customer service, and what training processes we employ to ensure effective and secure deployment.

AI strategy & transformation Developer & technical insights 10 min read

preventing hallucinations in AI: best practices for customer service AI agents

Hallucinations in AI occur when an AI model generates information that is inaccurate or misleading but presents it as if it were true. For businesses relying on AI customer service, false or misleading information can erode customer trust and lead to operational inefficiencies.

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AI strategy & transformation 9 min read

AI hallucination examples: when artificial intelligence gets it wrong

Explore real-world examples of AI hallucinations, why they occur, and what's being done to address this challenge.

AI strategy & transformation Developer & technical insights 20 min read

the ultimate guide to understanding and mitigating generative AI hallucinations

Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.

AI strategy & transformation 10 min read

demystifying AI hallucinations: a comprehensive guide

AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.

AI strategy & transformation 9 min read

letting go of control in the era of AI agents

Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.