Ada news & product updates AI strategy & transformation Apr 26, 2024 · 21 min read

new webinar: from human-first to AI-first customer service

We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.

AI strategy & transformation Apr 26, 2024 · 10 min read

why do customer service chatbots still suck?

Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.

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AI strategy & transformation Apr 2, 2024 · 14 min read

questions to ask before you onboard a conversational AI platform for customer service

Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.

AI strategy & transformation Mar 19, 2024 · 20 min read

the truth about free chatbots for customer service

Free chatbots can’t meet a modern customer’s expectations. Here's the key differences between a free chatbot and an AI agent.

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AI strategy & transformation Mar 11, 2024 · 11 min read

the anatomy of an AI agent

Here’s a look at the nuts and bolts of an AI agent and what’s most important to know about how to successfully integrate them into your business.

AI strategy & transformation Jan 31, 2024 · 12 min read

is customer data safe in a world run by AI agents?

How safe is customer data in a world run by AI agents? And what do companies need to do to protect it?

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AI strategy & transformation Dec 22, 2023 · 14 min read

the biggest challenges left to tackle in customer service — and how AI can help

As this year of impressive innovation comes to a close, it’s the perfect time to think about customer service challenges and opportunities.

AI strategy & transformation Dec 15, 2023 · 12 min read

the AI & operations playbook: how to take AI and apply it to the operations of the business

CEO of the AI Exchange, Rachel Woods, walks through the playbook that they use for customers and internally, to optimize operations with AI.

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AI strategy & transformation Nov 30, 2023 · 12 min read

how data from AI customer service can supercharge the entire business

Here’s a deeper look at the role AI and data can play in helping companies predict everything from ROI and churn to specific customer service issues.

AI strategy & transformation Oct 27, 2023 · 13 min read

how human do we really want our AI bots to sound?

As AI chatbots become more advanced, should they sound just like us, or retain some bot-ness?

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AI strategy & transformation Oct 13, 2023 · 16 min read

chatbots vs. conversational AI: what’s the difference?

Before you can determine if chatbots or conversational AI is best suited to your customer service needs, you have to understand the difference.

AI strategy & transformation Sep 7, 2023 · 13 min read

what AI can’t do for customer service — and why it needs humans to coach it

AI can’t do customer service entirely on its own. Human customer service workers have to build new systems and overcome challenges to reap its benefits.