The omnichannel super agent: Creating a consistent ACX experience
Discover how ACX innovators at BlackHawk Network, eSky, Endy, Primal Health, and Ancestry are delivering personalized, connected customer service across voice, chat, email, social, and more.
Hallucinations in AI occur when an AI model generates information that is inaccurate or misleading but presents it as if it were true. For businesses relying on AI customer service, false or misleading information can erode customer trust and lead to operational inefficiencies.
We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.
