AI strategy & transformation 9 min read

why customer service companies need to supercharge off-the-shelf models

Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.

Product updates & Ada news AI strategy & transformation 21 min read

new webinar: from human-first to AI-first customer service

We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.

AI strategy & transformation 10 min read

why do customer service chatbots still suck?

Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.

Customer service automation AI strategy & transformation 14 min read

questions to ask before you onboard a conversational AI platform for customer service

Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.

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Customer service automation AI strategy & transformation 20 min read

the truth about free chatbots for customer service

Free chatbots can’t meet a modern customer’s expectations. Here's the key differences between a free chatbot and an AI agent.

AI strategy & transformation 11 min read

the anatomy of an AI agent

Here’s a look at the nuts and bolts of an AI agent and what’s most important to know about how to successfully integrate them into your business.

AI strategy & transformation 12 min read

is customer data safe in a world run by AI agents?

How safe is customer data in a world run by AI agents? And what do companies need to do to protect it?

AI strategy & transformation 12 min read

the AI & operations playbook: how to take AI and apply it to the operations of the business

CEO of the AI Exchange, Rachel Woods, walks through the playbook that they use for customers and internally, to optimize operations with AI.

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AI strategy & transformation 14 min read

virtual call centers vs. call center automation: what you need now and why

Learn how automation can amplify your virtual call center’s effectiveness, the processes you can automate, and how it works.

AI strategy & transformation 21 min read

the ultimate guide to conversational AI

Conversational AI allows you deliver the experience your customers crave. Read this guide to learn the basics of conversational AI.

AI strategy & transformation 10 min read

getting around the limitations of generative AI for customer service

There are challenges to building a chatbot for customer service that provides high quality conversations and resolutions. Find out how we overcome them.

AI strategy & transformation 9 min read

everyday examples of conversational AI

Examples of conversational AI you may be using in your day-to-day life across a variety of channels, platforms, and devices.